What is Top Up?

Top Up is the process of purchasing in-game currency, items, or premium services through our official website using supported payment methods.

Is Top Up safe?

Yes. All transactions are processed through trusted payment systems, and your data is protected using industry-standard security measures.

What payment methods are available?

We support multiple payment methods, including Bank Transfer, E-Wallets (OVO, DANA, GoPay, etc.), Virtual Accounts, Mobile Carrier Billing (if available), and other region-specific methods.

Available methods may vary depending on location and ongoing events.

How long does the Top Up process take?

Most Top Up transactions are processed instantly after successful payment. In certain cases (maintenance, network issues, or manual verification), it may take up to 5–30 minutes.

Is Top Up available 24/7?

Yes. Our Top Up service is available 24 hours a day, 7 days a week, except during scheduled maintenance.

I have paid, but the item has not been received. What should I do?

Please make sure the payment was successful, double-check the Account ID and Server entered, wait up to 30 minutes, and then contact Customer Support with your payment proof.

Can I request a refund?

In general, Top Up transactions are non-refundable once successfully processed. Refunds (in Points) may only be considered if the issue is caused by a system error on our side.

Is there a minimum or maximum Top Up amount?

Yes. Each Top Up package has a minimum and maximum limit, which is displayed on the Top Up page.

Can I Top Up for another account?

Yes, as long as you enter the correct Account ID and Server. Please ensure all information is accurate before completing the payment.

Are there any bonuses or promotions for Top Up?

Yes. We regularly offer Top Up bonuses, cashback events, and special event rewards. Please check the event page or official announcements for the latest updates.

What if I enter the wrong Account ID or Server?

Incorrect Account ID or Server information is the user’s responsibility. Please verify all details carefully before confirming payment, as completed transactions cannot be reversed.

How can I contact Customer Support?

You can reach our support team via Official Facebook, Official Discord, or Support Email. Customer Support operating hours follow our official service schedule.